Customer Portal Guide

Below are a few tips on how to do the most commonly requested things in our Customer Portal.


What you can do from the KICK Customer Portal:

  • Update your details
  • Check your class booking
  • View student progress and skills achieved
  • Notify absences
  • Book make up lessons
  • Update payment details
  • Access to receipts and invoices
  • Pay outstanding fees
  • Book assessments for new students


NOTE: We offer the ability to do 1 make up lesson per term without medical reason (when you notify an absence in the customer portal) and 1 more make up lesson (with a medical certificate provided via email).

How to access the Customer Portal

You can access the Customer Portal via:

  • our Website bestaquatics.com.au and then Click on Customer Portal in the main menu at the top.
  • by clicking directly on this Link or
  • through the App (which you can download from the home screen of the Customer Portal.)


How to Notify Absences/Make up Classes

Step 1
Go to our BEST Customer Portal, via our website or the app.

Step 2                     
Click on Classes 


Step 3
Click on Notify Absences


Step 4
Choose the Date (under the relevant child) and Click on Notify Absence
and then Select the reason for absence: 

  • Droplet Absent
  • Family occasion
  • Illness
  • Injury
  • Travel

Note: Once you choose an option, you can’t change or edit it. If a change is needed, you will need to contact admin@bestaquatics.com.au

Step 5
You will receive a notification in your email.

​How to Book a Make up Class

Step 1                     
Click on Classes 


Step 2
Click on Book Make ups


Step 3
Choose the Date and Time that you prefer
and then Click on Add to Cart 


Step 4
You will receive an email confirmation.